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Section: IT & Internet Vacancy 354 |
| Post:2nd Line Desktop support Engineer*Team Leader
|
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Stoke-on-Trent
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| The announcement text: |
Provide second-level deskside support to Employees and to undertake various service requests on their behalf. The Support Engineer will be able to diagnose and resolve both software and hardware related problems on Desktop PCs, laptops, peripherals, printers, cabling, and PDAs. He*she will also be able to undertake simple moves, adds or changes on Avaya PABX systems. Faults and service is provided primarily through face to face contact with the end-user or by managing the request remotely. He*she will participate and assist in IS projects. It requires people who have excellent customer-facing skills along with the necessary level of technical knowledge and competence Skills Required:
Previous experience within a customer service or support team
Software and hardware troubleshooting and diagnostics skills
Knowledge of Windows XP, W2000 or Windows NT
Knowledge of Microsoft Office, Notes, terminal emulation software, IE, anti-virus, registry settings
Configuration of network printers
Able to set up, configure and troubleshoot client hardware and peripheral devices
Troubleshooting ability for client network connectivity issues
MSB Technology (a division of MSB International PLC) is acting as an Employment Business in relation to this vacancy.
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| Contact information |
| Employer: |
|
| Email: |
1545@jobinbelfast.informnow.com
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| Phone: |
020 8315 9457
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Publication date: 2009-04-13 23:48:41
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